PRIVACY POLICY

At Mauka Education Private Limited, we understand the importance of privacy and are committed to protecting the personal information you provide to us through our website, https://www.maukinterview.com along with any webpages and portals thereof and our services as updated from time to time (collectively referred to as “Services”). Therefore, we have implemented this Privacy Policy (hereinafter referred to as “Policy”).

ABOUT US:

Mauka Education Private Limited, company registration CIN U72900MH2021PTC353050 having its registered office at F No.902, Floor No.9, B, Gokul Concorde Dattani Park, W E Highway, Kandivali (E) Mumbai MH 400101 IN, along with its subsidiaries and affiliates (hereafter “Mauka”, “we”, “us” or “our”) collects, uses or processes your (“you” or “your” or “Customer” or “User”) personal data.

PURPOSE:

The purpose of this Policy is to safeguard the personal data of individuals associated with our organization. This policy is aimed at providing individuals notice of the basic principles by which the company processes the personal data of individuals (“Personal Data / Personal Information”) who visits, uses, deals with and/or transacts through the website and includes a guest user and browser (hereinafter ‘you’, ‘user’). By accessing or using our Services, you acknowledge that you have read, understood, and signify your acceptance to the terms of this Privacy Policy and your agreement to be legally bound by the same. In the event of any changes to this Privacy Policy, we will notify you through our website or other appropriate means. By continuing to use our services after being informed of such changes, you acknowledge and accept the revised Privacy Policy.

We make every effort to handle your personal information with the utmost care and security. As outlined below, Mauka may collect and utilize your personal data, and in some cases, share it with third parties on behalf of Mauka. This Privacy Policy explains the types of information we collect about you and how that information may be used or disclosed.

In this Privacy Policy, the expressions ‘Personal Information’, ‘Data Subject’, ‘Fiduciary’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.

1. ROLES WE PLAY:

1. We play the role of a Data Fiduciary when we collect and process Personal Information about you.
2. We play the role of a Data Processor when we collect and process Personal Information on behalf of another Data fiduciary.

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2. INFORMATION WE COLLECT:

1. Personally Identifiable Information: We collect your personal data when you visit our sites and apps, subscribe for products or services, contribute to Mauka or when you interact with us. We may collect personal information such any information that identifies or can be reasonably used to identify or contact a person if combined together with other pieces of information. Such Personally Identifiable Information may include, but is not limited to, a name, identification number, an online identifier, mailing or billing address, e-mail address, telephone number, photo, video, audio signature, Internet Protocol address location data, cookie identifier, date of birth, billing or credit/debit card information, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or any other information you voluntarily provide to us when you our services or contact us through the provided channels.
2. Technical Information: We may collect technical information such as the URL you are accessing the Services from, your IP address, unique device ID, network and computer performance, browser type, language and identifying information and operating system; information about your use of the Services, such as what you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (scrolling, clicks and mouse-overs), consultation length(s), recurrence of visits and other interaction information, methods used to browse away from the page.
3. The data collected by us is derived directly from the data provided by the user or by use of our services.

1. Data collected when you register for Services provided by Mauka, including but not limited to assessments, assignments, self-reflective questions, course feedback, offline workshop interaction, online workshop interaction, pre-assessment, email engagement, WhatsApp engagement, customer feedback, and customer support. As part of using our platform, you may create or upload content such as messages, feedback, assignments, and other materials. This content may contain personal information and is subject to our Terms of Service.

1. We may collect information such as any personal identification data, financial data, personal characteristics, contact data, educational data, electronic identification data, inquires, user generated data, marketing data, behavioural data, etc.

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3. HOW WE USE YOUR INFORMATION:

1. We use the information we collect to provide and personalize our soft skills services, including assessments, training materials, feedback, and progress tracking. We may use the personal information you provide to deliver our Services, such as hybrid learning including platform access, on-demand courses; live learning including facilitator led live training sessions (online and offline), other engagement activities; employer dashboard including learner insights, course builder, training need analysis including gap analysis, customized learning roadmap; responding to your inquiries, providing educational resources, and communicating with you regarding your queries or requests, etc.
2. To enable you to verify your account, to administer your account, to enable and provide the Services and integration with third party services, and to provide, personalize and improve your experience with the Services. We may use the collected information to analyse user behaviour, track trends, and enhance the functionality and user experience of our EdTech platform.
3. Performance of a contract with you (or in order to take steps prior to entering into a contract with you): We will use your personal data if we need to in order to perform a contract with you. For example, where you have purchased a subscription from us, we will need to use your contact details and payment data in order to process your order and deliver your subscription or we may contact you directly via social media or email if you enter competitions, prize draws, bids or respond to call-outs.
4. Our legitimate interests: We may process your personal data where it is necessary for our legitimate interests in a way that might be expected as part of running Mauka and in a way which does not materially impact your rights and freedoms. For example, it is in our legitimate interests for us to understand our users, promote our services and ways to support us, and operate our sites and apps efficiently for the creation, publication and distribution of our services. 
5. To send you alerts or messages by email or otherwise, including to provide you with marketing of our and our related parties’ products and services.
6. To inform you about updates of the Services or the terms and conditions of Services.
7. To improve and develop the Services or new services and to analyse your use of the Services.
8. To ensure the technical functioning of the Services and to prevent the use of the Services in breach of the Terms.
9. We may aggregate and anonymize data for statistical and research purposes, which may be used for industry analysis, educational research, or improving our services. This data does not personally identify individuals.
10. Service Improvement: We may use the information we collect to improve the functionality and performance of our Services, analyse trends, and gather demographic information for aggregate use.
11. Communication: With your consent, we may use your contact information to send you promotional emails, newsletters, or other information we think may be of interest to you. You can opt out of receiving such communications at any time.
12. Legal Compliance: We may use your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to protect our rights, privacy, safety, or property, as well as that of our users or the public.
13. To fulfil our obligations as Data Fiduciary and Data Processor.
14. To respond to any queries, you may raise with us and to provide customer support.
15. We will be unable to provide you the Services unless you provide us with the Personal Information listed hereinabove above. The processing of the Personal Information above is necessary to enter into to maintain the contractual relationship between you and us, where Mauka will act as Data Processor for the collected data.

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4. INFORMATION SHARING:

1. We do not sell, trade, or rent your personal information to third parties without your consent. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep the information confidential and use it solely for the purposes specified by us.
2. We confirm and acknowledge that we do not commercially exploit or distribute Personal data to any third party for commercial purposes. We share and disclose your Personal data to companies with which we have contracts in place.

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5. YOUR RIGHTS AND CHOICES:

1. Access and Correction: You can access and update your personal information through your account settings or by contacting our support team.
2. Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly.
3. Data Retention: We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

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6. LINKS TO THIRD-PARTY WEBSITES:

1. The use of Mauka’s Services including the website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of such websites or services. We encourage you to read the privacy policies of any third-party websites you visit.

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7. COOKIE STATEMENT

1. To gather the specified information mentioned in this Privacy Policy, we employ cookies and similar technology on our Website. A cookie is a small data file sent to your browser and stored on your computer's hard drive, mobile phone, or other device ("Cookies"). These Cookies can be categorized as first-party cookies, which are placed on your device by the website you are visiting, or third-party cookies, which are placed on your device through the Website by third parties, such as Google.
2. We utilize Cookies solely to facilitate browsing the Website and enable you to use its features. In addition, we utilize third-party Cookies, such as Google Analytics, to collect statistical data in an aggregated form, providing information on the number of users accessing the Website and generating statistical insights into visitor behaviour on the Website. Furthermore, we display third-party advertisements on our Website. Some of these advertisers, like Google through the Google AdSense program, may collect various information, including your IP address, ISP, and the browser you used to visit our Website. A comprehensive list of the cookies we use, along with their respective purposes, can be found below.
3. While you have the option to disable or selectively deactivate third-party cookies in your browser settings, please note that doing so may impact your ability to interact with our website as well as other websites.

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8. CONSENT

1. We may obtain your consent to collect and use certain types of Personal Information when we are required to do so by law.
2. Once consent is obtained from the individual to use his or her information for those purposes, Mauka has the individual's implied consent to collect or receive any supplementary information that is necessary to fulfil the same purposes. Express consent will also be obtained if, or when, a new use is identified.
3. Consent may also be implied where a user is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or products, and the client, customer, member does not opt-out.
4. Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), individuals can withhold or withdraw their consent for Mauka to use their personal information in certain ways.
5. Further, by using this website/ acknowledging this privacy policy / by voluntarily providing us with your Personal Information, you consent to collection, storage, and processing of your Personal Information in accordance with this privacy policy and our Terms of Service.
6. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Data, we may not be able to provide you the services that can be offered on our Platform.

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9. DATA SECURITY:

1. The processing of your Personal Information for the purposes listed above is conducted on the basis of the legitimate interest of Mauka. Our legitimate interest for the processing is maintaining sufficient IT security through logging data when you use our Services and to evade fraud and to protect the Services from cyber threats. We also log data for the maintenance and improvement of our Services.
2. Anyone who violates our privacy or security policies is subject to disciplinary action, including possible termination of their contract with Mauka and civil and/or criminal prosecution. Mauka uses the latest technologies to ensure utmost security, including utilising several layers of firewall security and encryption of Personal Information to ensure the highest level of security. As a result, while we strive to protect your Personal Information, you acknowledge that: 

1. there are security and privacy limitations of the Internet which are beyond our control.
2. the security, integrity, and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed; and 
3. any such information and data may be viewed or tampered with in transit by a third party. 

1. We take reasonable precautions to protect the security of your personal information. However, no data transmission over the internet or electronic storage method can be guaranteed as 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

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10. CHILDREN’S PRIVACY

1. Mauka’s Services are not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child under the age of eighteen (18), please contact us, and we will promptly remove such information from our records.

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11. CHANGES TO THIS PRIVACY POLICY: 

1. We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on this Website. We encourage you to review this Privacy Policy periodically for any updates.

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12. CONTACT US:

1. If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, please contact us at harsh@maukaeducation.com. 

Last updated: 12/12/2023

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